# Reservations Agent Luxury Collection Marriott Zakynthos

> SWOT Hospitality Management Company · Zakinthos, Greece · — · Posted 2026-01-07

**Workplace:** on_site

**Department:** FO

## Description

SWOT Hospitality Management Company is seeking a motivated and detail-oriented

**Reservations Agent**  
**Luxury Collection Marriott Zakynthos**

As a crucial member of our team, you will be responsible for managing guest reservations effectively while ensuring the highest level of customer satisfaction. This position requires exceptional communication skills and a strong understanding of the luxury hospitality market.

### Key Responsibilities:

-   Process and manage reservations via phone, email, and online platforms.
-   Provide accurate information on room availability, rates, and hotel services to guests.
-   Handle modifications and cancellations of bookings professionally.
-   Work closely with the front office and sales teams to maximize occupancy and revenue.
-   Maintain detailed records of guest interactions and preferences.
-   Ensure a seamless and personalized experience for guests.
-   Address guest inquiries and concerns promptly and effectively.

## Requirements

-   Previous experience in a reservations or front office role, preferably in a luxury hotel environment.
-   Fluent in English, with additional languages considered a plus.
-   Excellent communication and interpersonal skills.
-   Strong attention to detail and organizational skills.
-   Proficiency in reservation systems and MS Office.
-   A passion for delivering exceptional guest experiences.

## Benefits

-   Excellent compensations & benefits pack
-   Career development and opportunities
-   Excellent working environment

## Apply

[Apply at SWOT Hospitality Management Company](https://apply.workable.com/swot-hospitality-management-company/j/9BD2E30B8C/apply)

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