# ServiceNow Administrator

> Systems Engineering Solutions Corporation · Alexandria, United States (Hybrid) · Full-time · Posted 2026-09-09

**Workplace:** hybrid

## Description

**Years of Experience:** _5 years of experience_

**Education Requirements:**  _Bachelor’s degree in IT, Computer Science, or related discipline_

**Program Description:** _The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, Tier 3 Server, Platform, and Network Infrastructure Support and Engineering. Services shall include, but are not limited to, technical assistance for hardware, software, and network issues; incident and problem resolution; service request management; infrastructure monitoring and support; hardware and software lifecycle support; and management of escalation across all tiers._

**Position Description:** _This role manages workflows, service catalog items, integrations, reports, and dashboards while ensuring the platform aligns with business needs._

**Responsibilities:**

_• Planning, executing, monitoring, controlling, and closing all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform necessary for Tier 1, Tier 2, and Tier 3 services._

_• Providing software coding and configuration services including, but not limited to screen tailoring, workflow administration, report setup, data imports, integration, scripting, third-party software integrations, and custom application development as needed._

_• Creating and maintaining service catalog items and workflows._

_• Designing and implementing automated workflows to streamline processes._

_• Integrating ServiceNow with other systems and tools._

_• Creating and maintaining reports and dashboards for various stakeholders._

_• Providing training and support to end-users and other administrators._

_• Identifying opportunities for process improvements and implementing best practices._

_• Creating and maintaining system design and operations documentation._

_• Advising on the impact of any proposed changes to the ServiceNow environment._

_• Providing ServiceNow administration, sustainment, and subject matter expert support._

## Requirements

**Required Skills:**

·       _Bachelor’s degree in IT, Computer Science, or related discipline_

·       _Public trust security clearance_

**Preferred Skills**

·       _ServiceNow Certified Implementation Specialist – ITSM and ServiceNow Certified Application Developer preferred_

**Soft Skills:**

·       **Organizational Skills:** Can plan and prioritize work. Follows tasks to their logical conclusion and makes sure that everything has been done to the right standard. Good attention to detail.

·       **Team Work:** Able to enthuse and maintain project interest. Comfortable working both individually and as part of a team. Prepared to challenge ideas within a group in a constructive way.

·       **Communications:** Ability to communicate clearly and efficiently to team members and clients, verbally and in writing. Able to present ideas in a variety of ways depending upon audience and context. Excellent active listening skills.

·       **Quantitative Management:** Ability to determine process measures and track to determine process effectiveness and efficiency.

·       **Problem Solving:** Ability to analyze problems and determine root cause, generating alternatives, evaluating and selecting alternatives and implementing solutions.

·       **Results oriented**: Able to drive things forward regardless of personal interest in the task.

## Benefits

**SES provides a competitive salary and the following benefits:**

-   Medical
-   Dental
-   Vision
-   AD&D
-   STD
-   LTD
-   Company paid Life Insurance
-   401k with employer contribution
-   Paid Time Off
-   Pet Insurance

## Apply

[Apply at Systems Engineering Solutions Corporation](https://apply.workable.com/systems-engineering-solutions-corporation/j/99D5FA2717/apply)

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