# Quality Assurance Specialist - Customer Service

> Company · Cairo, Egypt · — · Posted 2026-11-09

**Workplace:** on_site

## Description

\- Monitor and evaluate customer service interactions across calls, WhatsApp, emails, and social media.

\- Assess team performance against established quality standards.

\- Identify service gaps and recommend improvement actions.

\- Monitor complaint handling and customer satisfaction.

\- Prepare quality assessment reports and provide constructive feedback.

\- Identify training needs and support continuous service improvement.

\- Ensure compliance with customer service procedures and brand communication standards.

## Requirements

\- Previous experience in Quality Assurance within Customer Service.

\- Strong experience dealing with GCC markets and customers is a MUST.

\- Excellent English communication skills (spoken and written) is a MUST.

\- Strong analytical, reporting, and evaluation skills.

\- Excellent attention to detail.

\- Experience in Retail, E-commerce, or Luxury Brands is a plus.

## Benefits

\- Competitive Salary.

\- Medical Insurance.

\- Social Insurance.

\- Professional Development & Growth Opportunities.

\- Supportive and Collaborative Work Environment.

## Apply

[Apply at Company](https://apply.workable.com/t63/j/196D37E556/apply)

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