# Customer Service Agent

> Company · Cairo, Egypt · — · Posted 2026-11-09

**Workplace:** on_site

## Description

\- Handle customer inquiries through calls, WhatsApp, emails, and social media.

\- Assist customers with product inquiries, fragrance recommendations, and order-related requests.

\- Follow up on orders, deliveries, returns, and exchanges.

\- Handle customer complaints professionally and ensure timely resolution.

\- Maintain positive customer relationships and high satisfaction levels.

\- Provide accurate information about products, promotions, and company policies.

\- Coordinate with relevant departments to resolve customer issues.

## Requirements

\- Previous experience in Customer Service.

\- Strong experience dealing with GCC markets and customers is a MUST.

\- Excellent English communication skills (spoken and written) is a MUST.

\- Strong communication, interpersonal, and problem-solving skills.

\- Ability to handle customer complaints professionally.

\- Experience in Retail, E-commerce, Perfumes, or Luxury Brands is a plus.

## Benefits

\- Competitive Salary.

\- Medical Insurance.

\- Social Insurance.

\- Professional Development & Growth Opportunities.

\- Supportive and Collaborative Work Environment.

## Apply

[Apply at Company](https://apply.workable.com/t63/j/2B60B32B7D/apply)

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