# Customer Service Agent

> Company · Cairo, Egypt · Full-time · Posted 2026-11-03

**Workplace:** on_site

**Department:** Customer Service

## Description

We are seeking a professional and customer-focused **Customer Service Representative** to join our team. The ideal candidate will be responsible for handling customer inquiries, providing effective solutions, and ensuring a high standard of customer satisfaction across all communication channels.

### Key Responsibilities:

-   Handle customer inquiries through phone calls, WhatsApp, social media, and other communication channels.
-   Assist customers with product information, specifications, availability, and purchasing inquiries.
-   Follow up on orders, deliveries, exchanges, returns, and customer complaints.
-   Provide accurate information regarding warranties, maintenance, and after-sales services.
-   Resolve customer issues efficiently while maintaining a positive customer experience.
-   Coordinate with internal departments to ensure timely resolution of customer requests.
-   Maintain accurate records of customer interactions and follow up on pending cases.

## Requirements

-   Bachelor's degree in any discipline.
-   1–2 years of experience in Customer Service, preferably within e-commerce or retail.
-   Excellent communication and interpersonal skills.
-   Strong problem-solving and customer-handling abilities.
-   Good command of English and Arabic.
-   Ability to multitask and work in a fast-paced environment.
-   Good computer skills; familiarity with CRM systems is a plus.
-   Flexibility to work in shifts, if required.

## Benefits

-   Competitive salary package.
-   Supportive and dynamic working environment.
-   Opportunity for professional growth and development.

## Apply

[Apply at Company](https://apply.workable.com/t63/j/9B03D8F456/apply)

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