# IT Technician

> Taj HR · Jeddah, Saudi Arabia · Full-time · Posted 2026-10-29

**Workplace:** on_site

**Department:** Information Technology (IT)

## Description

## Job Description: IT Technician  
**Employment Type:** Full-Time

## About the Role

We are looking for a skilled and hands-on IT Technician to provide technical support across desktop systems, hardware, software, and network infrastructure. The ideal candidate should have strong troubleshooting skills and a good understanding of system integration, particularly the integration of **Oracle NetSuite with ZenHR**.

## Key Responsibilities

-   Provide desktop and laptop support, including hardware diagnostics, troubleshooting, software installation, and peripheral configuration.
-   Diagnose and resolve technical issues related to Windows operating systems, Microsoft 365 applications, and end-user devices.
-   Troubleshoot network connectivity issues involving LAN/WAN, TCP/IP, DNS, DHCP, VLANs, and Wi-Fi.
-   Support system integration activities, particularly connecting Oracle NetSuite with ZenHR, and assist in troubleshooting related integration issues.
-   Monitor and resolve IT incidents independently within the assigned scope, escalating complex issues when necessary.
-   Maintain accurate documentation of technical issues, troubleshooting steps, and resolutions.
-   Provide technical assistance to employees and ensure reliable day-to-day IT operations.
-   Coordinate with relevant teams and service providers to resolve technical issues and maintain system functionality.

## Requirements

-   At least 2 years of relevant IT support or IT technician experience is preferred.
-   Strong practical knowledge of desktop support, hardware and software troubleshooting, and Windows operating systems.
-   Working knowledge of Microsoft 365 and common business applications.
-   Practical understanding of networking fundamentals, including LAN/WAN, TCP/IP, DNS, DHCP, VLANs, and Wi-Fi.
-   Good understanding of system integration concepts, with the ability to support integrations between business systems such as NetSuite and ZenHR.
-   Strong analytical, troubleshooting, and problem-solving skills.
-   Excellent English communication skills, both written and spoken.
-   Ability to work independently, manage technical incidents, and communicate effectively with end users.

**Visa Sponsorship:** Work visa sponsorship is available for eligible candidates applying from outside Saudi Arabia.

## Apply

[Apply at Taj HR](https://apply.workable.com/tajhr/j/4FEBEED195/apply)

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