# Customer Support Specialist

> Talent-360.me · Saudi Arabia (Remote) · Full-time · Posted 2026-05-14

**Workplace:** remote

**Department:** External / Clients

## Description

_**About the role:**_  
  

The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.

**Key Responsibilities:**  
  

● Respond to customer inquiries regarding issues and product functionality via various channels (phone, email, chat).  
  

● Diagnose and resolve support issues related to SiFi's platform and services.  
  

● Provide step-by-step guidance to customers on using product features and troubleshooting common issues.  
  

● Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.  
  

● Escalate complex technical issues to the engineering or product teams as needed.  
  

● Follow up with customers to ensure their technical issues have been resolved and they are satisfied.  
  

● Stay up-to-date with SiFi's product updates and technical specifications.  
  

● Provide excellent customer service and maintain a professional demeanor.

## Requirements

●Bachelor's degree or equivalent experience.  
  

● Proven experience (1+ year) in a support role, preferably in the B2B software or FinTech industry.  
  

● Strong technical aptitude and problem-solving skills.  
  

● Excellent verbal and written communication skills in English and Arabic (preferred).

## Apply

[Apply at Talent-360.me](https://apply.workable.com/talent3600/j/0858B11D0B/apply)

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