# Technical Support Specialist

> Talent-360.me · Nasr City, Egypt (Hybrid) · Full-time · Posted 2026-05-04

**Workplace:** hybrid

**Department:** External / Clients

## Description

**Key Responsibilities:**

-   Respond promptly to technical support queries via phone, email, and chat.
-   Diagnose software issues for customers.
-   Guide users through step-by-step solutions in a clear and patient manner.
-   Document technical issues and resolutions in the knowledge base and CRM systems.
-   Collaborate with product and engineering teams to escalate and resolve complex issues.
-   Test and report bugs or product defects discovered during support interactions.
-   Stay updated on new product features, updates, and releases.
-   Deliver exceptional customer service to ensure user satisfaction and retention.

## Requirements

-   Bachelor’s degree in Computer Science, Information Technology, or a related field.
-   At least 1-2 years of experience in technical support or IT helpdesk roles.
-   Strong problem-solving and troubleshooting skills.
-   Excellent communication skills in English; proficiency in Arabic is a plus.
-   Familiarity with CRM and ticketing systems (e.g., Zendesk, Freshdesk, Salesforce).
-   Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
-   Customer-oriented mindset with patience and professionalism.
-   6- Working Days per week
-   Rotational Shifts 10 hrs Shift

## Apply

[Apply at Talent-360.me](https://apply.workable.com/talent3600/j/51619B9803/apply)

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