# Process & Support Engineer

> Talent-360.me · Maadi, Egypt (Hybrid) · — · Posted 2026-05-12

**Workplace:** hybrid

**Department:** External / Clients

## Description

**Wind Integrated Solutions, Oracle Partner in Egypt, KSA & UAE** is looking for " Process & Support Engineer " to be a part of their team. 

Wind Integrated Solutions is Software Development Company that provides technology services, business automation, and business digitalization.

## Requirements

\- Provide technical support for enterprise applications, cloud solutions, and production environments while ensuring system availability and performance.

\- Troubleshoot application, integration, infrastructure, and system-related issues while coordinating with development and DevOps teams for resolution and deployments.

\- Handle incidents, service requests, monitoring activities, system health checks, and support operations within defined SLA timelines.

\- Draft, structure, and maintain governance documents, SOPs, process frameworks, technical documentation, and knowledge base materials.

\- Maintain centralized repositories, audit trails, trackers, and governance records with proper version control and accessibility.

\- Coordinate with departments to roll out new processes, prepare training materials and guides, and monitor process adoption and adherence.

\- Prepare reports and dashboards highlighting operational performance, implementation progress, gaps, risks, and key insights for management.

**Job Qualifications:**

\- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

\- 1–4 years of experience in technical support, process coordination, application support, or related roles.

\- Good understanding of databases, APIs, integrations, middleware concepts, and cloud platforms such as OCI, AWS, or Azure.

\- Familiarity with Linux and Windows server environments, monitoring tools, and ticketing systems.

\- Strong documentation, reporting, and process management skills with attention to detail.

\- Basic knowledge of scripting, DevOps concepts, and CI/CD pipelines is considered a plus.

\- Excellent communication, problem-solving, organizational, and stakeholder management skills.

## Benefits

**Company Industry**: Information Technology Services

**Company website:** [https://www.wind-is.com](https://www.wind-is.com/)

**Location:** Maadi - Cairo

**Working Hours:** 9:00 AM to 5:00 PM.

**Working Days:** From Sun to Thu.

**Benefits:** Attractive salary - Social & Medical insurance - Friendly Environment - Learning & Development Opportunities - Other benefits 

Apply now to drive innovation and growth with our dynamic team!

## Apply

[Apply at Talent-360.me](https://apply.workable.com/talent3600/j/59EDACF258/apply)

---
Powered by [Workable](https://www.workable.com)