# Technical Support Specialist

> Talent-360.me · Nasr City, Egypt (Hybrid) · Full-time · Posted 2026-06-01

**Workplace:** hybrid

**Department:** External / Clients

## Description

**Technical Support Specialist**

We are looking for a Technical Support Specialist to join our team and provide exceptional support to our customers.

### **Key Responsibilities**

-   Respond promptly to technical support inquiries via phone, email, and chat.
-   Diagnose and troubleshoot software-related issues for customers.
-   Guide users through step-by-step solutions in a clear and professional manner.
-   Document technical issues, resolutions, and customer interactions in CRM and knowledge base systems.
-   Collaborate with Product and Engineering teams to escalate and resolve complex issues.
-   Test, identify, and report bugs or product defects discovered during support interactions.
-   Stay up to date with product features, updates, and new releases.
-   Deliver excellent customer service to maintain customer satisfaction and retention.

### **Working Conditions**

📌 **6 working days per week**  
📌 **Rotational shifts**  
📌 **10-hour shift schedule**  
📌 Ability to work flexible hours based on business needs

If you are passionate about technology and enjoy helping customers solve technical challenges, we would love to hear from you.

## Requirements

### ✅ Bachelor's degree in Computer Science, Information Technology, or a related field.

✅ 1–2 years of experience in Technical Support, IT Helpdesk, Application Support, or a similar role.

✅ Strong problem-solving, troubleshooting, and debugging skills.

✅ Excellent English communication skills (written and spoken); Arabic is a plus.

✅ Familiarity with ticketing and support systems (e.g., Jira, Zendesk, Freshdesk).

✅ Solid understanding of databases (SQL), server logs, networking fundamentals, and system monitoring tools.

✅ Experience troubleshooting application issues, user access problems, and performance bottlenecks.

✅ Ability to read and interpret logs, API responses, and technical error messages.

✅ Experience with CRM systems and maintaining accurate support documentation.

✅ Ability to work in a fast-paced environment and manage multiple priorities effectively.

✅ Customer-focused mindset with patience, professionalism, and strong attention to detail.

## Apply

[Apply at Talent-360.me](https://apply.workable.com/talent3600/j/DBD39398D9/apply)

---
Powered by [Workable](https://www.workable.com)