# Technical Support L2

> Talentgrator · Prague, Czechia (Remote) · Full-time · Posted 2026-03-11

**Workplace:** remote

**Department:** Saas Platform| iGaming

## Description

-   Process technical requests from clients via chat and email
-   Analyze and resolve technical issues related to web products
-   Investigate problems independently and identify root causes
-   Create and maintain technical documentation and user guides
-   Ensure high-quality technical support and accurate responses to client inquirie**s**

## Requirements

-   At least 1 year of experience in a technical support role.
-   Strong written communication skills in **English and Russian**
-   Good understanding of **web technologies** and **client–server architecture**
-   Ability to analyze **HTML and CSS** from a technical perspective
-   Experience using **browser Developer Tools**
-   Experience working with **Postman**
-   Ability to read and understand **API documentation**
-   Basic knowledge of **DNS, HTTP, and TCP/IP**
-   Strong **analytical thinking, attention to detail, and problem-solving skills**
-   Basic **programming knowledge** in any language
-   Experience creating **technical documentation and user instructions**

## Benefits

-   25 vacation days and 5 family days yearly
-   Flexible start to the workday
-   Support from a professional corporate coach and psychologist
-   Regular internal and external activities, workshops, trips, and corporate events
-   Access to our internal knowledge base, meetups, and team-building activities
-   Ongoing training in new technologies and continuous professional development support

## Apply

[Apply at Talentgrator](https://apply.workable.com/talentgratorjobs/j/B04A35534B/apply)

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