# Customer Success Manager (Enterprise)

> talentpluto · San Francisco, United States (Hybrid) · Full-time · Posted 2026-06-29

**Salary:** USD 110,000–145,000

**Workplace:** hybrid

## Description

**Location:** San Francisco, CA

**Work Model:** Hybrid

**Industry:** AI / Sales Software

**Compensation:** $110K-$130K base, $120K-$145K OTE (mostly base), plus equity

### About the Company

Our partner is a well-funded AI company that has raised $7M from a top-tier investor. They are building a real-time AI tool for sales teams that delivers live suggestions during conversations, acting like a teleprompter for sellers. The team is split between New York and Tel Aviv, and the culture is type A, outgoing, social, and resilient.

### The Opportunity

This is the company's first post-sales hire, a high-priority, founding customer success role. You will operate as an individual contributor with a team eventually built around you, owning enterprise customer success and setting the standard for the function. The role is about replicating what great looks like at a new company and shaping how customer success runs from day one.

You will need to be in San Francisco by August (you can start in New York). This is a high-energy environment for someone who has seen excellence at a strong startup and wants to build it again.

### Responsibilities

-   Own enterprise customer success as the first post-sales hire
-   Set the standard and build the foundation for the customer success function
-   Drive retention, adoption, and strong outcomes for enterprise customers
-   Operate as an individual contributor with a team built around you over time
-   Help define processes and best practices from the ground up

### Requirements

-   2-5 years of customer success experience at a high-growth, well-respected startup
-   Enterprise customer success experience, specifically from a startup environment
-   Track record as one of the earliest customer success hires at a previous company
-   Likeable, personable, and easy to work with
-   Comfortable working in-office 5 days per week and relocating to San Francisco by August

## Apply

[Apply at talentpluto](https://apply.workable.com/talentpluto/j/50884FDAF3/apply)

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