# Community and Support Specialist

> Tamatem · Amman, Jordan · Full-time · Posted 2026-01-12

**Workplace:** on_site

**Department:** Community Support

## Description

As a Community Support Specialist at Tamatem: you will serve as a liaison between our company and our users by providing problem-solving solutions to end users, ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

You will: 

-   Manage and solve large amounts of tickets and comments and respond to users in a timely manner.
-   Resolve product or service problems by clarifying users’ complaints. 
-   Build sustainable relationships and trust with users through open and interactive communication.
-   Determine the cause of the problem and select and explain the best solution to solve the problem; expediting correction or adjustment and follow up to ensure resolution.
-   Provide prospective users with logical advice on our games that can best meet their needs by using the right methods/tools.
-   Maintain up-to-date user database through internal and external communications.
-   Prepare product or service reports by collecting and analyzing user information and contribute to team effort by accomplishing related results as needed.
-   Document and manage all users' inquiries and refer to the product department and/or management by collecting customer information and analyzing customer needs.
-   Monitor in-game chat.
-   Follow communication procedures, guidelines, and policies.
-   Perform other duties, as assigned.

Skills and experience you will bring to us:

-   Time management 
-   Strong communication and interpersonal skills
-   Ability to adapt/respond to different types of characters
-   Patient 
-   Teamwork
-   Ability to multitask
-   Ability to work under pressure 
-   Strong problem solving skills
-   Strong work ethic, team-oriented attitude, flexibility and aptitude to thrive in a fast-paced environment
-   Excellent written and verbal communication in English and Arabic

-   Good arabic language skills(written)
-   Customer Service
-   Product Knowledge
-   CRM systems and practices
-   Good understanding of social media

## Requirements

-   Minimum of Bachelor’s Degree in Business Administration, Management, Public Relations, or a related field.
-   1-2 years of experience, preferably in mobile gaming companies.

## Apply

[Apply at Tamatem](https://apply.workable.com/tamatem/j/B5455CF4B8/apply)

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