# Arrears Coach

> Target · Cardiff, United Kingdom (Hybrid) · — · Posted 2026-06-23

**Workplace:** hybrid

## Description

**Arrears Coach – Make an Impact Where It Matters**

Are you passionate about developing people and driving performance? We’re looking for a **Coach** to help shape capability across our operation and support colleagues to be their very best.

In this role, you’ll work closely with both **new starters and experienced team members**, guiding them through their development journey and helping create a culture of **“right first time”** and outstanding customer outcomes.

You’ll be a **go-to expert and trusted coach**, using your knowledge, energy, and insight to build confidence, improve performance, and support continuous improvement across the business.

**What You’ll Be Doing**

-   Deliver engaging **1:1 and group coaching** that drives real results
-   Support **induction and onboarding** for new starters
-   Provide ongoing development to help colleagues grow and succeed
-   Spot trends, identify gaps, and tailor coaching to individual and team needs
-   Lead and support **training sessions, refreshers, and upskilling activities**
-   Work with Team Leaders and L&D to design targeted interventions
-   Handle escalations confidently, turning challenges into learning opportunities
-   Identify root causes and provide clear, actionable feedback
-   Promote a culture of **continuous improvement and customer excellence**

**The Team**

You’ll work alongside centralised subject matter experts to support teams across:

-   Arrears
-   Litigation
-   Vulnerable Customers
-   Complaints
-   Customer Service

Together, we deliver a joined-up approach to coaching, specialist guidance, and continuous improvement. It’s a **collaborative, supportive environment** where expertise is shared and everyone is focused on helping colleagues succeed.

## Requirements

You’re someone who:

-   Is a **confident communicator** with strong coaching and influencing skills
-   Enjoys developing others and building capability
-   Is comfortable delivering both **1:1 coaching and group sessions**
-   Thrives in a **fast-paced, evolving environment**
-   Handles challenging conversations with confidence and care
-   Brings a strong **customer-first and regulatory mindset**
-   Is proactive, adaptable, and full of positive energy

**Experience**

-   **12+ months’ experience in an Arrears environment**
-   Proven experience in **coaching, mentoring, or training colleagues**

## Benefits

**We are passionate about our colleagues and offer industry leading benefits....**

-   Competitive salary of £30,000 per annum
-   30 days holiday entitlement plus bank holidays (From Day 1)
-   Defined Pension Contribution Scheme (Employer matched up to 6%). Plus, option to contribute via Salary Exchange (alternatively known as Salary Sacrifice)
-   Employee Discount Scheme, access to discounts and offers across 100s of leading retailers. Plus, cashback on purchases
-   Company Paid Private Medical Insurance (benefit in kind)
-   Group Life Assurance
-   Group Income Protection
-   Discretionary Annual Pay Review
-   Discretionary Annual Bonus Scheme
-   Loyal Service Scheme - rewarding your commitment with financial recognition, additional holidays, and matched pension contributions of up to 10% at key service milestones.
-   Free Flu Vaccinations, Eye Tests and employer contribution towards glasses
-   Recognition Scheme
-   Free Mortgage Advice and Support
-   Wisdom Wellbeing, your go to for wellbeing resources and solutions to include an Employee Assistance Program
-   Everest Funeral Concierge
-   Free Bereavement and Probate Advice and Support
-   Access to a GP 24 hours a day, 7 days a week, 365 days a year through GP24
-   Paid eye tests and employer contribution towards spectacles specifically for VDU use.
-   Enhanced parental leave 

**You can also select other benefits, we cover the upfront cost and make monthly deductions from your pay, interest free!**

-   Technology Buying Scheme
-   Discounted Gym Memberships
-   Taste Card / Coffee Club Membership
-   Charitable Payroll Giving
-   Cycle to work Scheme (Salary Sacrifice)

**Why Join Us?**

You’ll have the opportunity to make a genuine difference—**building skills, boosting confidence, and improving outcomes for both colleagues and customers**. If you’re passionate about people and performance, this is your chance to shine.

## Apply

[Apply at Target](https://apply.workable.com/target-group/j/3FD003F983/apply)

---
Powered by [Workable](https://www.workable.com)