# Mid-Level Manager - Retail (Centris, QC)

> Tasq Staffing Solutions, Inc. · Quezon City, Philippines · Full-time · Posted 2026-08-17

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Work Setup:** Onsite

**Location:** Centris, QC

**Schedule:** Shifting schedule

**Qualifications:**

-   Bachelor's Degree
-   6 to 8 years of overall experience
-   Minimum 4 to 5 years’ experience in managing teams for contact center
-   Experience in Customer Service Domain
-   Responsible for administrative aspects including reporting
-   Ability to plan, prioritize, organize and communicate with client
-   Proficiency in Call center applications, Work-force management applications, Quality tools and technologies, and other related Call Centre software
-   Experience in goal setting (defining and prioritizing specific, driving objectives)

**Responsibilities:**

-   **Strategy translation:** Breaking long-term executive plans into actionable steps for specific teams.
-   **Communication flow:** Passing updates, goals, and feedback both up and down the corporate ladder.
-   **Resource management:** Overseeing department budgets, staffing needs, and work tools.
-   **Team leadership:** Training, supervising, and supporting first-line supervisors or staff
-   **Problem-solving:** Resolving internal conflicts and adapting workflows to new challenges.

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/0046DA3C66/apply)

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