# Team Leader - Healthcare (Quezon City) | Onsite

> Tasq Staffing Solutions, Inc. · Quezon City, Philippines · Full-time · Posted 2026-06-19

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Start Date:** ASAP

**Type of Support:** Voice

**Work Arrangement:** 100% Onsite (Quezon City)

**Nature of the Account:** Healthcare

**Shift Schedule | Rest days:** US Business hours

**Educational Requirement:**

-   At least 2nd year completed

**Work Experience:**

-   At least 2 years experience as Team Lead
-   Preferred Healthcare experience
-   Insurance background, claims processing, US benefits

**Responsibilities:**

-   **Team Performance & Productivity (KPIs):** Ensuring the team meets service level agreements (SLAs), Average Handle Time (AHT), Customer Satisfaction (CSAT) scores, First Call Resolution (FCR), and Quality Assurance (QA) scores.
-   **Quality Control & Compliance:** Monitoring call/chat quality, providing feedback, conducting root cause analysis (RCA) on errors, and ensuring adherence to compliance and security policies
-   **Agent Coaching & Development:** Conducting regular one-on-one sessions, training, mentoring, and developing action plans to improve underperformers.
-   **Operational Management & Shrinkage Control:** Managing daily attendance, break schedules, and login hours to minimize shrinkage and ensure optimal staffing levels.
-   **Employee Retention & Engagement:** Managing team morale, reducing attrition, resolving internal conflicts, and fostering a positive work environment.

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/04A10D7A7E/apply)

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