# Trainer - UK Financial Collections (Quezon City) | Onsite

> Tasq Staffing Solutions, Inc. · Quezon City, Philippines · Full-time · Posted 2026-06-11

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Start Date:** ASAP

**Type of Support:** Voice

**Work Arrangement:** 100% Onsite (Quezon City)

**Nature of the Account:** UK Financial Collections

**Shift Schedule | Restdays:** Shifting schedules, UK time

**Educational Requirement:**

-   Graduate of Bachelor's Degree

**Work Experience:**

-   At least 2 years of work experience in UK collections, banking operations, and training in a call center or shared services environment
-   Basic understanding of training methodologies applied on virtual and F2F instructor-led classes
-   Excellent communication & feedback/coaching Skills

**Responsibilities:**

-   **Training Delivery & Facilitation:** Conduct classroom or virtual sessions for new hires, focusing on product knowledge, tools, soft skills, and compliance.
-   **Performance Management & Coaching:** Monitor trainee performance during and after training, including during nesting, to ensure a smooth transition to the production floor.
-   **Curriculum & Content Development:** Create and update training materials, manuals, and modules based on evolving business needs and quality gaps.
-   **Needs Analysis & Evaluation**: Assess training effectiveness through evaluations, metrics, and stakeholder feedback (Team Leaders, QA) to improve future training cycles.
-   **Quality & Operations Partnership:** Collaborate with Quality Assurance (QA) and operations teams to identify areas for improvement and conduct targeted refresher training.

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/05395CB2CA/apply)

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