# WFM Scheduler - UK Financial Collections (Centris, QC)

> Tasq Staffing Solutions, Inc. · Quezon City, Philippines · Full-time · Posted 2026-08-24

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Work Setup:** Onsite

**Location:** Centris, QC

**Schedule:** Shifting, UK time

**Qualifications:**

-   Bachelor's Degree
-   3 to 6 years scheduling experience.
-   Voice contact center scheduling experience.
-   Scheduling Tools (IEX, Verint, Genesys and Aspect etc.)
-   Understanding for Occupancy, Utilization and SLA KPO's (SLA, AHT, ASA, Abandon etc.)
-   FTE Calculation Methodology
-   Workforce Optimization Software
-   Advanced Excel

**Responsibilities:**

-   Use WFM tools and systems for scheduling, forecasting, performance monitoring, and reporting.
-   Coordinate with Operations, WFM, and other stakeholders to address real-time staffing concerns.
-   Provide timely updates and escalation of critical service-level or staffing issues.
-   Support forecasting, capacity planning, and workforce-related activities when required.

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/064CBB05A5/apply)

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