# Collections Team Lead (Biñan, Laguna) | Onsite

> Tasq Staffing Solutions, Inc. · Biñan, Philippines · Full-time · Posted 2026-05-13

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Work Setup:** Onsite (Biñan, Laguna)

**Work Schedule:** Night shift schedule, Shifting, No fixed weekends off

**Start Date:** ASAP

**Qualifications:**

-   Finished at least 2 years in college w/o back subjects
-   At least 2 years of experience in a BPO industry supervisory role for an outbound collections or blended (inbound/outbound and/or email) account

**Required Experience:**

-   Experience managing a team of 15 to 20 associates
-   Demonstrated skills in coaching, performance management, decision-making, delivering impactful results, and conducting effective interviews.
-   Outstanding verbal and written communication abilities that connect and inspire.
-   Availability to work a flexible schedule, including nights, weekends, and holidays, to meet dynamic business needs.
-   Tech-savvy with proficiency in email, MS Word, Excel, and key service systems to ensure seamless operations.

**Duties and Responsibilities:**

-   Lead the day-to-day operations of a dynamic centralized collection team, consisting of 15-25 collectors, managing accounts from early to late-stage delinquency.
-   Empower and inspire your team to consistently meet and exceed KPIs, drive revenue growth, maintain quality, ensure compliance, and uphold both client and company standards.
-   Provide impactful coaching and training through remote or side-by-side call monitoring, delivering constructive feedback that fosters continuous improvement.
-   Steer team performance focused on exceptional Customer Experience by closely monitoring calls, tracking Net Promoter Scores, and enforcing Quality Assurance standards.
-   Keep a keen eye on staffing levels and actively collaborate with Operations leadership to swiftly address any emerging trends or challenges.
-   Join us on client site visits and take on exciting responsibilities assigned by the Operations Manager or Director, contributing to our dynamic team environment.

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/07FD6543A7/apply)

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