# Quality Analyst - UK Financial Collections (Quezon City) | Onsite

> Tasq Staffing Solutions, Inc. · Quezon City, Philippines · Full-time · Posted 2026-06-11

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Work Arrangement:** 100% Onsite (Quezon City)

**Nature of the Account:** UK Financial Collections

**Shift Schedule | Rest days:** Shifting schedules, UK time

**Educational Requirement:** Graduate of Bachelor's Degree

**Non-negotiable Requirements:**

-   Minimum of 2 years of work experience in US/UK banking operations and quality assurance in a call center or shared services environment
-   At least 2 years of contact center experience in the banking industry
-   Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc
-   Excellent communication & feedback/coaching skills

**Responsibilities:**

-   **Monitoring and Evaluation:** Auditing live or recorded interactions to measure agent performance based on tone, empathy, accuracy, and adherence to scripts or guidelines.
-   **Providing Feedback:** Delivering actionable feedback to agents and coaching them to improve their performance.
-   **Ensuring Compliance:**
-   **Reporting and Analysis:** Analyzing data to identify trends in errors, troubleshooting low-performing teams, and generating reports for management.
-   **Calibration Sessions:** Participating in meetings to ensure all stakeholders are aligned on quality standards.

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/0D32E620E8/apply)

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