# WFM Team Lead (Alabang) | Onsite

> Tasq Staffing Solutions, Inc. · Muntinlupa, Philippines · Full-time · Posted 2026-03-06

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Key Qualifications:** 

-   Amenable to work in shifting schedules. 
-   Amenable to work ONSITE in Alabang. 
-   Able to start ASAP 

**Education and Other Requirements:** 

-   Minimum experience of 4 years with customer service and workforce in the BPO/BPM industry 
-   Bachelors degree in any course 
-   A minimum of 2 years in a leadership role. Must already have experience in a team leader role. 
-   Willingness to work in rotational shifts 

**General Knowledge & Skills:** 

-   Demonstrates understanding of end to end real-time monitoring, forecasting, scheduling, and capacity planning 
-   Technical functional knowledge – adept in adapting to changes in tools and processes – including ASPECT tool, IEX, Genesys, SAP and oracle. 
-   Experience in managing teams 
-   Able to coach, mentor, motivate and interact with people 

**Job Responsibiliti**es: 

-   Ensure that workforce is staffed optimally by creating forecast and staffing models 
-   Monitor request queues on a real time basis and ensure adherence to the planned and prepared schedules based on volume forecast 
-   Monitor SLAs and initiate contingency plans 
-   Makes data-supported recommendations 
-   Builds effective working relationships with internal and external clients/customers

## Benefits

-   HMO for Employee and 2 Dependents (On Day 1) 
-   Quarterly performance bonus 
-   Outstanding career development opportunities 
-   24 Leaves Annually

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/0E9703ECD0/apply)

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