# WFM Team Lead (BGC Taguig) | Onsite

> Tasq Staffing Solutions, Inc. · Taguig, Philippines · Full-time · Posted 2026-09-30

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Summary/Description:**

-   Liaison with onshore lead and participate in business/capacity planning workshop
-   Oversee management of workforce and related function
-   Coordinate peak and trough schedule management
-   Analyzes data and assesses trends. Develops actionable insights and recommendations in support of business objectives.

**Key Qualifications:** 

-   Amenable to work in shifting schedules. 
-   Amenable to work ONSITE in BGC Taguig 
-   Able to start ASAP 

**Education and Other Requirements:** 

-   Minimum experience of 4 years with customer service and workforce in the BPO/BPM industry 
-   Bachelors degree in any course 
-   A minimum of 2 years in a leadership role. Must already have experience in a team leader role. 
-   Willingness to work in rotational shifts 

**General Knowledge & Skills:** 

-   Demonstrates understanding of end to end real-time monitoring, forecasting, scheduling, and capacity planning
-   Technical functional knowledge – adept in adapting to changes in tools and processes – including ASPECT tool, IEX, Genesys, SAP and oracle.
-   Experience in managing teams
-   Able to coach, mentor, motivate and interact with people
-   Excellent verbal and written communications
-   Strong decision making and analytical ability
-   Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools

**Job Responsibiliti**es: 

-   Ensure that workforce is staffed optimally by creating forecast and staffing models
-   Monitor request queues on a real time basis and ensure adherence to the planned and prepared schedules based on volume forecast
-   Monitor SLAs and initiate contingency plans
-   Makes data-supported recommendations
-   Builds effective working relationships with internal and external clients/customers
-   Participates in special projects and other duties assigned
-   Interact and negotiate with all levels of management

**Benefits:**

-   HMO for Employee and 2 Dependents (On Day 1)
-   Quarterly performance bonus
-   Outstanding career development opportunities
-   24 Leaves Annually

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/20BF14DFF9/apply)

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