# Team Leader - UK Financial Collections (Centris, QC)

> Tasq Staffing Solutions, Inc. · Quezon City, Philippines · Full-time · Posted 2026-08-06

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Work Setup:** Onsite

**Location:** Centris, QC

**Schedule:** Shifting, UK time

**START DATE:** AUGUST 14, 2026

**Qualifications:**

-   At least 2 years in college (No back subjects)
-   Minimum of 2 years work experience collection operations and Team Handling
-   Exposure to UK/US/AU Banking / Collections
-   Sound Knowledge about collections domain and understanding of the process and bucket flows
-   Experience in collections team management and familiar with the data and reports pertaining to collections
-   Understanding of collections terminologies, guidelines and laws.

**Responsibilities:**

-   Strong experience BPO Collections Operations and Managing SLA, KPIs, and project deliverables
-   Responsible for working directly with team members and customers to ensure customer financial needs are met by providing a best in class customer experience.
-   Performs day-to-day coaching and management of 15-20 team members that receive customer inquiries or issues
-   Works with management and team members to proactively identify, manage, and escalate risks which may impact the business
-   Monitors interactions to ensure that team members are giving accurate information and following approved practices
-   Coaches and develops a positive and productive work environment and builds relationships with business partners.
-   Utilizes reporting for business metrics to guide team member coaching and performance management.
-   Resolves routine and some escalated problems and exercises judgment in making override decisions or recommends action to top level management for decisions outside authority level
-   Ensures capabilities and knowledge of team members keeps pace with customer expectations.
-   Assists and makes employment decisions and sets performance standards; trains and coaches staff, writes and conducts performance evaluations.
-   May perform budgetary analysis, reports or special project work as requested by business partners and senior management.
-   Delivers what is promised in line with customer expectations
-   Responsible for achieving individual key performance indicators whilst maintaining appropriate operational risk control and compliance in all activities
-   Must possess procedure driven judgment in order to find the best solution to an issue.
-   Excelling in a fast-paced, collaborative environment that requires accuracy, multitasking and effective communication.
-   Should take escalation calls as needed/required.

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/236A5BE1AB/apply)

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