# BPO Quality Manager (Clark) | Onsite

> Tasq Staffing Solutions, Inc. · Mabalacat City, Philippines · Full-time · Posted 2026-03-11

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Work Setup:** Onsite (Clark, Pampanga)

**Shift:** Shifting Schedules

**Requirements:**

-   Bachelor's degree graduate, any field
-   Professional experience in Leadership in Quality Dept in a Shared Service or BPO environment
-   At least 7 years in the BPO industry with customer service, and tech background
-   At least 5 years in leadership roles (Recent role must be manager level already)
-   ISO 9001 exposure
-   Excellent interpersonal, communication and analytical skills.
-   Ability to multi-task in a fast-paced environment and must be willing to work on shifting schedules and be assigned to work onsite in Clark.

**Certifications & Competence:**

-   ISO 9001 exposure
-   Six Sigma Greenbelt Certification is preferred
-   Trained in Black Belt Certification is a plus

**Responsibilities:**

-   **Process Management:** Ensure adherence to the Quality framework for current and new scopes. Identify internal client process issues and implement robust controls.
-   **Process Control & Verification:** Deploy transaction monitoring and establish control measures to ensure process stability and improved quality scores.
-   **Client Relationship Management:** Participate in engagement reviews, analyze complaints, conduct root cause analysis, and implement corrective actions.
-   **Process Institutionalization:** Conduct verification audits to identify QMS gaps and follow up on corrective actions.
-   **Change Management:** Address engagement-level issues during change implementation and ensure sustained adoption.
-   **Process Excellence:** Drive ideation to identify improvement opportunities, lead projects, estimate benefits, and present to Finance/clients for approval.
-   **Metric Management:** Monitor SLA performance, analyze data for insights, and drive visualization initiatives on the floor.
-   **Talent Management:** Conduct quality training, provide appraisal feedback, ensure employee engagement, and control attrition.

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/24C661195D/apply)

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