# Real Time Analyst - UK Financial Collections (Centris, QC)

> Tasq Staffing Solutions, Inc. · Quezon City, Philippines · Full-time · Posted 2026-08-06

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Work Setup:** Onsite

**Location:** Centris, QC

**Schedule:** Shifting, UK time

**START DATE:** AUGUST 14, 2026

**Qualifications:**

-   Bachelor’s degree
-   1 to 2 years work experience in workforce management in a contact center environment
-   2 to 4 years overall experience
-   Banking industry experience is highly preferred
-   Exposure to UK/US/AU Banking industry is an advantage
-   Good analytical skills
-   Excellent in MS Excel & number crunching
-   Experience with Workforce Management software (scheduling, performance tracking, reporting)

**Responsibilities:**

-   Provide real-time monitoring via available tools and workforce management techniques to make intra-day adjustments in an effort to maximize resource efficiency and achieve service level goals / business objectives.
-   Perform continual analysis of current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans and coordinate with Operations teams to achieve service level goals / business objectives for a multi-site operation
-   Produces call volume forecasts on a daily, weekly, monthly and annual basis for multi-site operation.
-   Generates and evaluates staffing schedules

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/265B186CF6/apply)

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