# Quality Analyst - UK Financial Customer Service (Quezon City) | Onsite

> Tasq Staffing Solutions, Inc. · Quezon City, Philippines · Full-time · Posted 2026-06-11

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Start Date:** ASAP

**Type of Support:** Voice

**Work Arrangement:** 100% Onsite (Quezon City)

**Nature of the Account:** UK Financial Customer Service

**Shift Schedule | Restdays:** Shifting schedules, UK time

**Educational Requirement:**

-   Graduate of Bachelor's Degree

**Work Experience:**

-   At least 2 years of QA work experience in UK banking operations in a call center or shared services environment
-   Recent UK banking experience, with experience under the loan originating process, especially under motor financing is required
-   Financial account experience must be in mortgage, car/motor financing, collections, fraud, underwriting, payouts, or any similar facet. Insurance or payroll will not be considered.
-   Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc
-   Excellent communication & feedback/coaching skills

**Key Roles and Responsibilities:**

-   **Monitoring and Evaluation:** Auditing live or recorded interactions to measure agent performance based on tone, empathy, accuracy, and adherence to scripts or guidelines.
-   **Providing Feedback:** Delivering actionable feedback to agents and coaching them to improve their performance.
-   **Ensuring Compliance:**
-   **Reporting and Analysis:** Analyzing data to identify trends in errors, troubleshooting low-performing teams, and generating reports for management.
-   **Calibration Sessions:** Participating in meetings to ensure all stakeholders are aligned on quality standards.

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/2A8E69EDEF/apply)

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