# Operations Manager (McKinley) | Onsite

> Tasq Staffing Solutions, Inc. · Taguig, Philippines · Full-time · Posted 2026-05-14

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Work Setup:** Onsite (McKinley, Taguig)

**Job Summary:**

**Operations Manager** brings visionary, hands-on leadership to CE support, driving scalable delivery, nurturing leadership talent, and ensuring consistently outstanding service. This pivotal role expertly manages end-to-end operations while perfectly syncing people strategies with client objectives.

**Key Responsibilities:**

-   Lead vibrant CE teams and Assistant Managers across Tier 1-3 operations, motivating excellence at every level.
-   Oversee and elevate key performance indicators including SLAs, CSAT, quality, cost, and team development.
-   Champion innovative operational strategies, fueling continuous improvement and enhanced efficiency throughout.
-   Act as the senior escalation point, confidently handling critical operational, client, or delivery challenges.
-   Collaborate closely with senior leaders in Recruitment, HR, Workforce, QA, and Product to align objectives and amplify impact.
-   Cultivate leadership growth and succession planning to build a resilient, future-ready CE operations team.

**Qualifications:**

-   Bachelor’s degree
-   Minimum 24 months experience as an Operations Manager or equivalent. 
-   Demonstrated success in leading large BPO teams through multiple leadership layers.
-   Expertise in driving performance management, ensuring robust governance, and delivering exceptional service quality.

**Core Competencies:**

-   Driving visionary leadership and flawless execution
-   Seamlessly collaborating with cross-functional stakeholders
-   Harnessing business insights through performance analytics
-   Expertly navigating change and mitigating risks

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/34ACC63935/apply)

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