# Sr. Group Lead - Retail (Cebu)

> Tasq Staffing Solutions, Inc. · Cebu City, Philippines · Full-time · Posted 2026-09-15

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Work Setup:** 100% Onsite

**Work Location:** IT Park, Cebu

**Work Schedule:** Night shift

**Key Requirements:**

-   Bachelor's Degree
-   Minimum of 4 years of work experience in the Contact Center / BPO environment                               
-   Minimum of 2 years experience in in Leadership position                                      
-   Strong customer service orientation

**Key Responsibilities:**

-   **Leadership & Mentorship:** Lead, motivate, and develop team members, fostering a culture of collaboration, accountability, and continuous learning.
-   **Operational Excellence:** Manage daily workflows, assign tasks, and implement process improvements to enhance productivity.
-   **Performance Management:** Monitor, analyze, and report on key performance indicators (KPIs) to ensure targets are met.

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/3609AA5B3F/apply)

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