# Instructional Designer (Contact Center) | Bridgetowne, QC | Onsite > Tasq Staffing Solutions, Inc. · Quezon City, Philippines · Full-time · Posted 2026-04-16 **Workplace:** on_site **Department:** Philippines - Corporate ## Description **Work Location:** Bridgetowne, QC **Work Setup:** 100% Onsite **Schedule:** 9pm - 6am As a **Content Developer (Instructional design and knowledge author)**, this position is responsible for supporting the design, development and implementation of new hire and on-going learning content, as well as the creation of knowledge management content, for the Contact Center within the Service Operations organization. **Job Requirements:** - _At least Highschool Diploma ; Bachelor's Degree holders will be prioritized_ - _Minimum of 3 years of experience developing training curriculum or knowledge content for a service center environment._ - Strong skills working with authoring tools such as: Articulate Storyline, Camtasia, Adobe Creative Cloud, Vyond, etc. - Strong PC and MS Office skills. - Instructional design or knowledge management certification, preferred. - Experience developing training curriculum for a customer service call center and/or Healthcare industry preferred - Exposure to Knowledge management and technical writing preferred. - Demonstrated success with business writing and presentation skills - Understanding of customer contact center operations. - Ability to incorporate the principles of adult learning into training curricula utilizing instructor-led, virtual and eLearning platforms. - Ability to bring innovative thought process to curriculum design and curation - Ability to convey complex information and scenarios into meaningful, effective training course material. - Excellent communication skills (verbal, written, and presentation) at all levels of the organization. - Experience working in a fast-paced Agile environment. - Understanding of the Principles of Adult Learning - Experience implementing training programs and building strong relationships and consensus. **Principal Responsibilities:** - **Learning Content (Instructional) Design:** - Design, develop, implement and evaluate course content for new hire contact center training curriculum - Design, develop and implement course content for ongoing training programs for contact center roles. - Perform ongoing curriculum maintenance as needed to ensure training materials are current and documentation is available in a secure shared location. - Use instructional design methodologies to determine the best learning approach for addressing business needs and determine methods to measure success of the programs - Experience and ability to measure the success of training or knowledge content using proven Instructional Design methodologies. - Proven ability to create engaging innovative micro-learning courses in a fast-paced environment. - Develop **scalable** role‑play scenarios and integrate them into training curricula, ensuring time efficiency and alignment with other learning materials - Develop written and verbal learner evaluations to measure and reinforce knowledge retention - Ideate, design, and create interactive learning experiences to enhance associate training across instructor‑led, virtual, and eLearning platforms - Mentor and coach others on Instructional Design methodologies. - Conduct peer reviews of training and knowledge deliverables - Transfer instructional design skills and knowledge through structured enablement and knowledge‑sharing sessions, as required to meet business needs. - Explore, pilot and prove, and apply emerging learning technologies using enterprise AI‑enabled tools to innovate instructional design approaches and improve efficiency, learner engagement, and training impact. - **Project/Relationship Management:** - Partner with global Operations, Training, Quality, and Enablement teams to establish closed‑loop feedback mechanisms, maintain regular needs‑assessment cadence, and design time‑efficient learning solutions that maximize impact within limited training durations. - Build partnerships with leadership to understand and determine opportunities for improvement in learning programs, including soft skill and competency development as well as technical knowledge and proficiency. - Develop strong relationships with our business partners to implement and assist in curriculum development for Service Operations. - Using Agile methodologies, identify changes in products, systems and processes that impact training and update the curriculum as needed with these changes. - Lead large-scale projects and coordinate with internal and external stakeholders. - Lead in assessing business needs and determining scope of projects. - Communicate and work effectively with all levels of management. - Builds effective partnership with SMEs to enable content delivery, collect feedback and implement lessons learned. - Embrace the Service Operations service strategy and keep curricula up to date with the changes in the business strategy and direction - **General Safety and Security** - Protects the organization's assets by upholding the principles of the Quality Information Security Management System (QISMS). - Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization's business functions. ## Apply [Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/367BBFDFFF/apply) --- Powered by [Workable](https://www.workable.com)