# RTA Lead - UK Financial (Centris, QC)

> Tasq Staffing Solutions, Inc. · Quezon City, Philippines · Full-time · Posted 2026-08-24

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Work Setup:** Onsite

**Location:** Centris, QC

**Schedule:** Shifting, UK time

**Qualifications:**

-   Bachelor's Degree
-   2+ years managing RTA teams.
-   Experience managing multiple queues and geographies.
-   SLA Achievement
-   Schedule Adherence
-   Occupancy
-   Forecast Variance
-   Abandonment %
-   Queue Management Accuracy

**Responsibilities:**

-   **Live Operations Oversight**: Track multiple dashboards, service level agreements (SLAs), and queue volumes simultaneously to prevent performance dips.[](https://www.foundit.com.ph/job/workforce-real-time-analyst-lead-manulife-philippines-44516952)[](https://www.youtube.com/watch?v=OhCwby75jVA&t=36)
-   **Team Leadership**: Supervise, mentor, and coordinate a team of junior and mid-level real-time analysts.[](https://www.ziprecruiter.com/hiring/how-to-hire/rta)[](https://ph.jobstreet.com/rta+lead-jobs/in-Philippines)
-   **Decision-Making and Escalation**: Make fast choices regarding overtime requests, capacity gaps, and high-risk SLA situations, escalating major issues to operations managers.[](https://wiki.wfmlabs.org/wiki/Real_Time_Analyst_Role_and_Responsibilities)[](https://www.foundit.com.ph/job/workforce-real-time-analyst-lead-manulife-philippines-44516952)

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/4272E13F40/apply)

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