# Customer Service Representative (USRN Healthcare) - MOA Pasay

> Tasq Staffing Solutions, Inc. · Pasay City, Philippines (Hybrid) · Full-time · Posted 2026-06-26

**Workplace:** hybrid

**Department:** VOL-3X5PH050

## Description

We are seeking Customer Service Representatives for a growing USRN Healthcare account based in MOA Pasay, supporting patients, members, and healthcare providers.

**Key Responsibilities:** 

-   Handle inbound and outbound calls, emails, or chats related to healthcare services 
-   Assist patients and members with benefit verification, claims status, billing inquiries, and coverage details 
-   Provide accurate information regarding healthcare plans, policies, and procedures 
-   Coordinate with healthcare providers, insurance companies, and internal departments 
-   Document interactions and maintain updated patient/member records in the system 
-   Address and resolve customer concerns in a timely and professional manner 
-   Escalate complex or clinical-related concerns to appropriate teams when necessary

## Requirements

-   Must have at least 1 year in Clinical Disability Claims experience, preferably with Short Term/Long Term Disability

-   Preferably with hospital bedside experience, handling intensive care
-   Amenable to work on graveyard shift and shifting schedule
-   Willing to work fully onsite in MOA Pasay with the possibility of shifting to a hybrid work schedule

## Benefits

-   Free HMO
-   Free Dependents
-   Night Differential
-   Program Incentives

_Please note that this is contingent to the final company or account you'll be profiled to._

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/47DD81FCBF/apply)

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