# IT Systems Support Analyst (Agile Scrum Master) | Hybrid - Makati

> Tasq Staffing Solutions, Inc. · Makati City, Philippines (Hybrid) · Full-time · Posted 2026-06-19

**Workplace:** hybrid

**Department:** Philippines - Corporate

## Description

**Responsibilities for this position may include but are not limited to:**

-   Provides 2nd level production support for several applications by troubleshooting incidents to identify root causes and solutions, identifying, and resolving problems, designing, and implementing configuration changes and monitoring performance.
-   Deploys, configures, and supports business applications.
-   Develops deep domain knowledge by understanding business processes.
-   Elicits business requirements and translates business needs into fit-for-purpose actionable plans.
-   Actively participates in an integrated DevOps Team utilizing Agile methodologies with strong change management focus.
-   Proactive communication and quick response to production issues and project work. Strong customer focus.
-   Monitors interfaces/data loads, administer security, and provide feedback/solutions on application performance.
-   Identify areas for improvement and partners with Software Engineers/team members to address tactical and strategic issues.
-   Develops and maintains support documentation.
-   Maintains IP Compliance on systems and software as appropriate.

**Required Skills:**

-   Bachelor’s degree in computer science, Engineering, Math, Statistics, or other relevant fields.
-   At least 5+ years’ experience with technical and/or business knowledge in 2 or more areas e.g., business analysis, production support with good overarching understanding on retail marketing and store systems, card systems, payment systems, mobile app, testing and integration.
-   Critical thinking skills for framing, analysis, and synthesis of complex issues.
-   Ability to tailor business processes to adapt to application functionality and processes.
-   Strong stakeholder engagement; proactively collaborates with external (3rd party support and vendors) and internal customers.
-   Technical writing - Being able to communicate complex ideas, status of issues and changes in a clear way (oral and written) to all levels of staff across the org.
-   Independent, organized, and multi-tasker. Ability to work effectively and proactively in a multi-functional setting.
-   Detail oriented with the ability to quickly assimilate and apply new concepts, business models and technologies.
-   Highly motivated and self-starter
-   Working knowledge and familiarity with scripting in DevOps environments, specifically with creating test scripts, deployment automation and configuration management using tools and technologies like PowerShell, BASH, Ansible

**Preferred Skills:**

-   Have experience working on a POS system with systems integration to payment, loyalty and mobile applications
-   Working knowledge and understanding of Secure File Transfer Protocol (sFTP) used for exchanging data, and SQL Database queries and table.
-   Working knowledge of IRM technical controls is an advantage.
-   Knowledge of programming tools like Python, C#, JavaScript
-   Knowledge of cloud services (e.g., Microsoft Azure, AWS) and cloud-based architecture.

**Selection Criteria:**

-   Business Analyst Skills & Technical Depth

-   Ability to understand strategic goals and objectives and key business processes and identify integration points.
-   Demonstrated experience in developing, socializing, and vetting new business processes and working across multiple stakeholder groups.
-   Ability to analyse data and recommend reports to aid in decision making, communicate trends, exceptions, and appropriate actions to audiences of all levels.
-   Solution minded with good sense of perseverance and resilience.
-   Experience with mobile systems or loyalty rewards system will be a bonus.
-   Familiar with IRM/IRSM/SOX processes and related technical standards and controls is a plus.
-   Understanding of Service Level Agreements, Vendor Management, and Incident Management

-   Communication Skills

-   Ability to coordinate, create and deliver effective communications across a broad range of stakeholder groups; successfully adapts communications to audiences of all levels.
-   Ability to work with multiple teams both external and internal and influence/drive to deliver results.
-   Ability to explain technical concepts to non-technical users.
-   Exhibits role courage to make thinking visible; Agree to Disagree

-   Leadership

-   Able to influence and inspire trust in others to follow and support.
-   Willingness to take ownership and show initiative to achieve results.
-   Ability to prioritize multiple tasks and work under pressure.
-   Able to provide out-of-hours support when needed.

**Additional Details:**

-   Work Schedule: Mid/Night Shift
-   Work Setup: Hybrid – 2x Work Onsite - Makati, 3x Work From Home

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/5C362CF1D8/apply)

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