# Technical Trainer (Clark) | Onsite

> Tasq Staffing Solutions, Inc. · Angeles, Philippines · Full-time · Posted 2026-06-05

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Work Setup:** Onsite (Clark, Pampanga)

**Shift:** Shifting Schedules

**General Responsibilities:** 

**1. Training Needs Analysis:**

-   Ability to identify training needs accurately. 
-   Ability to extend follow- up support on the floor to sustain learning and improve performance. 

**2\. Curriculum and Course Design:**

-   Demonstrates end to end understanding of course design methodologies. 

**3\. Content Development:**

-   Demonstrates end to end understanding of content development and maintains appropriate methodology. 

**4\. Course Delivery:**

-   Possesses effective delivery/training techniques and methods. 

**5\. Research Methodology:**

-   Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance. 

**6\. Partnering:**

-   Ability to work closely with various functions and stakeholders 
-   Ability to work closely with client teams – effective cross-cultural communication 

**7.  People Management:**

-   Building and leading cross-cultural teams 
-   Conflict management 

**8.  Planning, Organizing and Administrative Skills:**

-   Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report,   Scheduling, CS Domain, Reports, Coordination with TIG/Facilities 
-   Ability to schedule trainings while optimizing the resources available 
-   Ensures training plan and delivery is executed in a timely manner 
-   Able to increase efficiencies within processes and the team 

**Required Skills:**

**1\. Tech Domain:** 

-   Training experience in effective communication, customer service, technical support, and culture 

2. **Technology Functional Knowledge:**

-   Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively 

**3\. High Impact Communication:** 

-   Excellent oral and written communication skills 
-   Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service – Lead by Example 

 **4. Analytical Ability:** 

-   Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues
-   Arrives at multiple solutions /alternatives, keeping in mind the various stake holders 

 **5. Profile Screening Criteria / Checks:** 

-   Screening according to skills defined above – At least 3 years of training experience in soft skills and customer service. 

**Other Key Requirements:** 

-   Graduate of any 4-year course. 
-   At least 4 years total BPO work experience with 2 years of experience as a trainer in BPO/shared services industry. 
-   With background or knowledge in Tech Support or Service Desk  
-   Strong preference to product training
-   Excellent oral and written communication. 
-   Amenable to work in shifting schedules in Clark. 
-   Amenable to work onsite 

**Benefits:**

-   Quarterly performance bonus. 
-   Outstanding career development opportunities and fast track career progression. 
-   Enjoy a fair work-life balance. 
-   HMO and Life Insurance for employee and 2 dependents for free. 
-   Inside the Central Business District area. 
-   Great place to work certified.

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/62113453A0/apply)

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