# Team Leader - Retail (Centris, QC)

> Tasq Staffing Solutions, Inc. · Quezon City, Philippines · Full-time · Posted 2026-08-17

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Work Setup:** Onsite

**Location:** Centris, QC

**Schedule:** SHIFTING 24X7

**Qualifications:**

-   Bachelor’s Degree
-   Overall experience 2 to 4 years of contact center experience (on average) with 1 year minimum experience (on average) in a supervisory role.
-   Excellent communication skills (written and verbal)
-   Strong leadership, coaching, and mentoring abilities
-   Customer service, complaint handling, and escalation management experience
-   Strong analytical, problem-solving, and decision-making skills
-   Fluent/native speaker of the required language
-   Proficient in MS Office and online tools
-   Ability to meet KPIs, drive action plans, and manage stakeholder communications
-   Detail-oriented, adaptable, and able to work in a fast-paced environment
-   Strong interpersonal skills with a collaborative and solution-focused mindset
-   Ability to lead teams, handle escalated calls, and perform under pressure

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/6756DD9DFB/apply)

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