# Technical Support Representative (US Payroll Account) - QC

> Tasq Staffing Solutions, Inc. · Quezon City, Philippines · Full-time · Posted 2026-03-06

**Workplace:** on_site

**Department:** VOL-TCMPH143

## Description

Join a pioneering team as a Technical Support Representative for a US Payroll Account in Quezon City. You will play a crucial role in providing outstanding service to our clients by leveraging your technical expertise and customer service skills.

**Key Responsibilities**

-   Assist customers with inquiries related to human capital management systems and services via phone, email, and chat
-   Diagnose and troubleshoot technical issues efficiently
-   Document and track customer interactions and technical issues within the system
-   Provide comprehensive guidance and solutions to enhance user experience
-   Collaborate closely with internal teams to ensure timely issue resolution
-   Maintain a thorough understanding of company products and services to provide informed support
-   Achieve and exceed performance targets focusing on customer satisfaction and problem resolution

## Requirements

-   At least a High School Graduate (Old Curriculum) or Senior High School Graduate (New Curriculum)
-   Must have at least 1 year of experience handling an international voice account
-   Prior experience handling human capital management tools (i.e. Kronos, Workday) is a plus
-   Prior experience handling a Telco or troubleshooting is an advantage
-   Must be fluent in both spoken and written English
-   Amenable to work fully on-site in Quezon City
-   Amenable to work on shifting schedule
-   Can start ASAP

## Benefits

-   Free HMO
-   Night Differential
-   Program Incentives
-   Career Growth Opportunities (Pioneer Account)

_Please note that this is contingent to the final company or account you'll be profiled to._

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/6E07ACFA25/apply)

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