# Operations Assistant Manager (Alabang)

> Tasq Staffing Solutions, Inc. · Muntinlupa, Philippines · Full-time · Posted 2026-09-30

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Summary/Description:**

-   Manage a team of CSR associates and junior team leads in BPO operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team.
-   The role will also require the individual to motivate, mentor, coach and groom the team.
-   Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints.

**Key Qualifications:**

-   Amenable to work in shifting schedules.
-   Amenable to work ONSITE (Alabang).
-   Able to start ASAP

**General Knowledge & Skills:**

-   Knowledge of Customer care operations
-   Experience in managing teams
-   Able to coach, mentor, motivate and interact with people
-   Excellent verbal and written communications
-   Strong decision making and analytical ability
-   Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools

**Education and other requirements:**

-   Minimum experience of 6 years with customer service in the BPO/BPM industry
-   Bachelors degree in any course
-   A minimum of 2 years in the role of a Sr. Team Leader/Assistant Manager – within a voice LoB or campaign
-   Willingness to work in rotational shifts

**Job Responsibilities:**

-   Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
-   Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
-   Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
-   Regularly formulate and execute internal and external governance
-   Effectively handle client escalations and formulate actions to resolve any concerns
-   Work with the operations managers to obtain necessary resources like training and support for the team’s requirements
-   Conduct quality assessment of agents’ performance and formulate trends for performance improvement of agents & teams
-   Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets
-   Familiarize the team with the latest process update and changes, team and individual targets
-   Identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects

**Benefits:**

-   HMO for Employee and 2 Dependents (On Day 1)
-   Quarterly performance bonus
-   Outstanding career development opportunities
-   24 Leaves Annually

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/7122E7BD51/apply)

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