# Operations Supervisor (MOA Pasay) | Onsite

> Tasq Staffing Solutions, Inc. · Taguig, Philippines · Full-time · Posted 2026-07-09

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Work Setup:** Onsite (MOA Pasay)

**Work Schedule:** Shifting Schedule

**Responsibilities:**

-   Manage a team of customer service representatives, providing coaching, training and performance feedback
-   Monitor and analyze team and individual performance metrics to identify areas for improvement
-   Implement effective quality assurance processes and provide feedback to drive operational excellence
-   Collaborate with department heads to optimize workflows and implement new policies or procedures
-   Foster a positive, motivating team environment to support high staff engagement and retention
-   Identify and address any operational issues, escalating to senior management as needed
-   Ensure full compliance with client requirements, contractual obligations and internal policies

**Qualifications:**

-   Minimum of 1 year experience in a contact center operations supervisory role
-   Strong people management skills with the ability to lead, motivate and develop a team
-   Excellent verbal and written communication skills, with the ability to liaise effectively at all levels
-   Problem-solving mindset with a keen eye for detail and a focus on continuous improvement
-   Proficient in using contact center software and reporting tools
-   Understanding of contact center metrics and the ability to drive performance improvements
-   Familiarity with compliance and quality assurance processes in a contact center environment
-   Willing to work on a shifting schedule.

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/731F934869/apply)

---
Powered by [Workable](https://www.workable.com)