# Quality Assurance Manager (Davao) | Onsite

> Tasq Staffing Solutions, Inc. · Davao City, Philippines · Full-time · Posted 2026-07-02

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Work Setup:** Onsite (Davao)

**Target Start Date:** ASAP

**Requirements:**

-   Telco experience should be recent
-   At least 2 years telco experience
-   At least 1 year of experience as Quality Assurance Manager
-   Handling AT&T program is a plus
-   Can start ASAP
-   Willing to work onsite in Davao

**Responsibilities:**

-   **Manage the QA lifecycle**: Handle hiring, onboarding, performance evaluations, and the daily workflow schedules of Quality Analysts and Specialists.[](https://www.scribd.com/document/805723845/Quality-Assurance-Manager)[](http://www.tp.com/)
-   **Mentor and coach**: Act as an advanced expert to guide junior team members, setting clear operational objectives and sharing best practices.[](https://ph.jobstreet.com/job/93013325)[](https://ph.jobstreet.com/job/92637833)
-   **Escalation management**: Serve as the main point of contact for complex or highly escalated operational quality matters.
-   **Omnichannel evaluation**: Oversee the auditing of customer interactions across multiple channels including voice calls, emails, and chat communications.[](https://ph.jobstreet.com/job/92726562)[](https://ph.jobstreet.com/job/93013325)
-   **Standardization**: Ensure all agent evaluations match established standard guidelines, client frameworks, and corporate policies.[](https://ph.jobstreet.com/job/92726562)[](https://www.metaintro.com/job/quality-assurance-manager-at-teleperformance-4de4dc77-2c61-593e-89ac-ab09fc66f290)[](https://ph.jobstreet.com/job/93013325)[](http://www.tp.com/)[](https://ccap.ph/2020/02/17/tps-new-leadership-development-center-in-vertis-north-promotes-lifelong-learning-for-leaders/)[](https://www.myglit.com/philippines/job/gratitude-india-trainer-urgent-06K8)

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/79940A99C6/apply)

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