# Application Support Engineer

> Tasq Staffing Solutions, Inc. · Taguig, Philippines · — · Posted 2026-09-28

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Job Overview**

Act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems.

_Deep Technical Support & Root Cause Analysis_

-   Handle complex customer issues, going deep into root cause analysis that spans customer configuration, product bugs, and underlying infrastructure.

_Proactive Reliability Improvement_

-   Analyse patterns of customer issues, support cases, and outage impacts to identify systemic weaknesses.
-   Design and implement solutions, automation, or monitoring to prevent future occurrences (involving coding, configuration changes, or proposing architectural improvements).

_Bridging Customer Impact and Engineering_

-   Act as a liaison between the customer-facing support teams and the core Support/Development teams.
-   Translate customer pain into technical requirements and SLOs, and explain technical constraints and incident impacts back to support teams.

_Improving Supportability_

-   Develop tools, playbooks, and dashboards to help front-line support and diagnose and resolve issues more quickly.
-   Feedback into the product development lifecycle to ensure new features are designed with supportability and reliability in mind.

_Customer-Centric Service Level Objectives (SLOs)_

-   Contribute to defining and refining SLOs to better reflect actual customer pain and perceived performance, not just server-side metrics.

_Incident Management & Postmortems_

-   Participate in incident response, bringing a strong understanding of customer impact.
-   Contribute significantly to postmortems, ensuring preventative actions address both the technical root cause and the customer's experience.

_Proactive Customer Engagement (for Key Customers)_

-   Engage with key customers to understand their critical workloads, review their architecture, and provide guidance on reliability best practices.

**Experience & Qualifications**

_Essential_

-   4–8+ years of experience in Site Reliability Engineering, DevOps, Platform Engineering, or Systems Engineering.
-   Experience supporting enterprise platforms.
-   Experience with cloud-native technologies and automation.
-   Experience with AI / ML

_Desirable_

-   Certified Kubernetes Administrator (CKA) / Certified Kubernetes Application Developer (CKAD)
-   Google Professional Cloud DevOps Engineer
-   Google Professional Cloud Network Engineer / VMware Certified Professional - NetworkVirtualization (2V0-41.24)
-   Linux Foundation Certified System Administrator (LFCS) / Linux Foundation Certified IT Associate (LFCA) / Linux - ------- Professional Institute LPIC-3 Mixed Environments
-   Prometheus Certified Associate (PCA)

**Required Technical Skills**

-   Infrastructure & Platforms
-   Kubernetes (essential)
-   Linux (high priority)
-   Networking (high priority)
-   Service Mesh Basics (Istio) (high priority)
-   PKI (high priority)
-   AI / ML (high priority)
-   Google Compute
-   Storage Technologies (optional)
-   Observability & Monitoring
-   Prometheus (high priority)
-   Grafana (high priority)
-   Loki (high priority)
-   Splunk

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/7EE0714D1E/apply)

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