# Team Leader - Customer Service (Cebu)

> Tasq Staffing Solutions, Inc. · Cebu City, Philippines · Full-time · Posted 2026-10-22

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Work Setup:** Onsite

**Location:** Cebu

**Qualifications:**

-   Bachelors Degree
-   Minimum of 2 years experience in a Team Leader position is required in a Contact Center / BPO
-   Experience in Voice/Chat support in a Contact Center/BPO is required

**Principal Responsibilities:**

-   Responsible for managing a production team of 10-15 agents
-   Ensure that the team meet/exceeds all the KPIs on daily/monthly basis. Including absenteeism, CSAT, AHT, Quality etc.
-   Motivating associates through effective management, career development & implementation of reporting mechanisms. 
-   Ensure Coaching and feedback are done and documented on defined intervals. Help in planning goals and objectives for the agents
-   Capable of handling client escalations
-   Liaison with other departments like MIS and Quality for calibrations and to gather feedback and mold it into qualitative feedback for the agent
-   Conducting Team outings, huddles and other RnR activities
-   Mentor and assist new entrants in the team
-   Review and display the teams and process performance weekly. Review stacks rankings with associates monthly. End of year do the PMS exercise
-   Drive Pragati, GB and SS projects in the process
-   Take production calls/chats whenever required

**Critical Skills Required:**

-   Excellent working knowledge of computer i.e., MS-Office, Operating Systems, internet services & Online tools
-   Excellent verbal & written communication & presentation skills
-   Good Interpersonal & people management skills with good problem solving approach
-   Good analytical skills for MIS, number crunching & reporting to internal & external customers
-   Ability to exercise managerial judgment and perform as a mentor

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/813F6EF113/apply)

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