# Senior Associate Quality Specialist (BGC Taguig) | Onsite

> Tasq Staffing Solutions, Inc. · Taguig, Philippines · Full-time · Posted 2026-03-06

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Key Responsibilities:** 

-   Execute Transaction and call monitoring in line with agreed service quality plan. 
-   Provide coaching and feedback to agents. 
-   Perform RCAs and report findings to Operations to develop actions for mitigation. 
-   Identify Training needs and work collaboratively. 
-   Participate in calibration sessions to bring about consistency in evaluation. 
-   Process transactions/take calls to remain hands on process domain. 
-   Perform process audits to ensure compliance to SOPs. 
-   Share audit outcomes during pre and post shift team huddles. 

**Key Requirements:** 

-   Bachelor's degree graduate, any field. 
-   At least 2 years of experience in the BPO industry at a QA/Quality Assurance Specialist capacity
-   Prior QA experience is required
-   Ability to work collaboratively and effectively in remote environments. 
-   Eye for details – Analytical Ability. 
-   Collaborative partnership with other teams to bring about synergies. 
-   Amenable to work full ONSITE in BGC Taguig.

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/87ED5F8F5B/apply)

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