# Collections Quality Control Manager (BGC, Taguig) | Onsite

> Tasq Staffing Solutions, Inc. · Taguig, Philippines · Full-time · Posted 2026-09-23

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Work Set-up:** Full Onsite

**Work Location:** BGC, Taguig

**Start Date:** ASAP

The **Collections Quality Control Manager** is responsible for overseeing training, quality assurance, performance monitoring, and compliance for both Desk and Field Collections teams.

The role combines end-to-end responsibility for training development, quality audits, coaching, risk identification, and regulatory adherence, ensuring consistent, ethical, and effective collection operations across all channels.

The role serves as a key partner to Operations, Risk, Legal, Compliance, and HR, ensuring that collection activities align with company policies, regulatory requirements, and approved KPIs.

**Qualifications & Requirements**

-   Bachelor's degree or equivalent professional qualification.
-   Minimum Diploma may be considered for candidates with strong and relevant QC experience.
-   At least 5 years of experience in collections training, quality assurance, quality control, or supervisory roles.
-   Strong experience in: Training needs analysis, Curriculum/training development, Quality audits, Performance evaluation and Case and call reviews
-   Strong analytical, decision-making, and problem-solving skills.
-   Strong communication skills in English, both written and verbal.
-   High attention to detail and accountability.
-   High integrity and professionalism in enforcing standards and compliance.
-   Ability to work in a fast-paced and continuously changing environment.

**Strongly Preferred**

-   Experience handling both Desk Collections and Field Collections.
-   Experience in a financing company, lending company, bank, fintech, or related financial-services environment.
-   Knowledge of collection ethics, customer treatment, consumer protection, and data privacy.
-   Experience developing and delivering collections training programs.
-   Experience managing or supervising a QC/QA or training team.
-   Familiarity with CRM, LMS, or collections management systems

**Key Responsibilities**

**A. Training & Capability Development – Desk and Field**

-   Analyze training needs based on competency gaps, performance data, audit findings, business changes, and field/desk observations.
-   Design, develop, and deliver onboarding, refresher, and advanced training programs for Desk and Field Collection agents.
-   Develop, maintain, and update training materials, including modules, presentations, SOPs, work guidelines, scripts, and job aids.
-   Support the end-to-end onboarding process for new hires for both Field and Desk Collections, ensuring readiness before live deployment.
-   Conduct regular refresher training covering collection policies, customer treatment, compliance requirements, and ethical standards.

**B. Quality Control & Performance Monitoring**

-   Conduct quality audits, including: Call monitoring for Desk Collections, Field visit validations, Documentation checks and Case reviews
-   Evaluate agent performance against quality standards, KPIs, behavioral expectations, and compliance requirements.
-   Identify policy violations, process gaps, behavioral risks, and operational weaknesses.
-   Recommend appropriate corrective and preventive actions.
-   Provide coaching and corrective feedback to Desk and Field agents, QC Team Leaders, and Supervisors.

**C. Compliance, Risk & Reporting**

-   Ensure Desk and Field Collection activities comply with company policies, customer treatment standards, and applicable regulatory requirements.
-   Partner with Risk, Legal, and Compliance teams to identify trends, emerging risks, and preventive controls.
-   Prepare and present regular management reports covering: Training activities and completion rates, Quality audit results and trends, Compliance risks and behavioral issues and Performance improvement outcomes
-   Support internal and external audits by providing documentation, findings, and corrective-action tracking.

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/8E25BDEADF/apply)

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