# Insurance Service Agent (Insurance Brokerage Experience Required) - Taguig

> Tasq Staffing Solutions, Inc. · Taguig, Philippines · Full-time · Posted 2026-04-21

**Workplace:** on_site

**Department:** VOL-C0GPH032

## Description

We are looking for Insurance Service Agent to join a fast growing Insurance account in Taguig City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

**Key Responsibilities**

-   Assist with policy service tasks within an insurance brokerage or agency setting.
-   Liaise with various insurance carriers regarding policy inquiries, endorsements, renewals, and updates.
-   Process and issue policy endorsements utilizing broker management systems such as AMS, Applied Epic, or comparable platforms.
-   Serve as a liaison among clients, agents, and insurers to facilitate accurate and timely communication.
-   Ensure all policy documentation and servicing procedures adhere to regulatory requirements and internal policies.
-   Identify and resolve billing discrepancies, premium adjustments, and payment issues.
-   Manage premium collections, respond to receivables inquiries, and perform account reconciliations.
-   Address billing-related questions from insureds, agents, and carriers with professionalism and precision.
-   Maintain comprehensive records and documentation in accordance with industry regulations.
-   Handle large volumes of inbound and outbound calls involving insureds, agents, and insurance carriers.
-   Act as the main contact for coordinating policy and billing inquiries within a brokerage or agency environment.
-   Clearly communicate policy changes, billing information, and subsequent steps to all stakeholders.
-   Meet service level expectations in a dynamic, customer-focused workplace.

## Requirements

-   College graduate with at least 12 months of BPO experience; OR
-   Completed at least 2 years in college with a 18 months BPO experience
-   **Solid background in insurance brokerage is required**
-   BPO insurance brokerage experience can be considered (preferably with tri-party call handling)
-   Must be conversant in both spoken and written English
-   Amenable to work fully on-site in Taguig
-   Amenable to work on shifting schedule
-   Can start ASAP

## Benefits

-   Free HMO
-   Free Dependents
-   Night Differential
-   Program Incentives

_Please note that this is contingent to the final company or account you'll be profiled to._

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/925861B0C5/apply)

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