# Group Lead - Retail (Centris, QC)

> Tasq Staffing Solutions, Inc. · Quezon City, Philippines · Full-time · Posted 2026-08-17

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Work Setup:** Onsite

**Location:** Centris, QC

**Schedule:** Shifting schedule

**Qualifications:**

-   Bachelor's Degree
-   4 to 6 years of contact center experience, including 2 to 3 years in a supervisory role
-   Excellent verbal and written communication skills
-   Strong leadership, coaching, and people management skills
-   Customer service and service recovery expertise
-   Problem-solving and analytical mindset
-   Ability to manage performance, mentor teams, and handle escalations
-   Strong interpersonal, decision-making, and stakeholder management skills
-   Adaptable, detail-oriented, and able to thrive in a fast-paced environment
-   Proficient in MS Office and online tools
-   Fluent/native speaker of the required language
-   Ability to develop action plans, meet KPIs, and effectively communicate with clients and end users

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/BFDAE01D73/apply)

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