# QA Team Lead (McKinley) | Onsite

> Tasq Staffing Solutions, Inc. · Taguig, Philippines · Full-time · Posted 2026-03-12

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Work Setup:** Onsite (McKinley, Taguig)

**Urgency:** Urgent

**Status:** Active

**Account/Category/Campaign:** Quality Assurance

We're looking for an experienced **QA Team Lead** who can strengthen quality standards and drive continuous improvement.

**Non-Negotiable Requirements:**

-   Experience supporting international travel accounts
-   With at least 2 years of QA Team Lead experience

**Key Responsibilities:**

-   Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
-   Documents on quality issues and performance measures for management review.
-   Provides information to assist in the feedback and formal education process of individuals on the phone.
-   Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates.
-   Executes specialized projects and activities and typically works according to set principles.
-   Usually generates and initiates own workload and doesn't need instructions or guidelines.
-   Might also supervise work of less experienced professionals, provide professional expertise and take responsibility for the end product.
-   Positions at this level are expected to significantly improve the day-to-day activities/processes.

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/CCFD4D1CBB/apply)

---
Powered by [Workable](https://www.workable.com)