# CS - Operational Excellence Assistant Manager (BGC) | Onsite

> Tasq Staffing Solutions, Inc. · Taguig, Philippines · Full-time · Posted 2026-03-11

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Work Setup:** Onsite (BGC Taguig)

**Schedule:** Shifting Schedules

**Responsibilities:**

-   **Process Optimization:** Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization
-   **Technology & Innovation:** background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions
-   **Training & Development:** Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents / Team leads
-   **Data analytics and metric improvement:** Monitors performance metrics, ensures adherence to policies, and maintains service excellence
-   **Customer Experience Enhancement**: Analyzes feedback, implements improvements, and fosters a customer-centric culture

**Requirements:**

-   Relevant years of experience: 5 years minimum BPO experience in customer service
-   Leadership experience: 4 years minimum handling a team for customer service accounts
-   Educational attainment: College graduate any course
-   Amenable to work in shifting schedules.
-   Amenable to work ONSITE BGC Taguig
-   Able to start ASAP.

**Benefits:**

-   HMO for Employee and 2 Dependents (On Day 1)
-   Quarterly performance bonus
-   Outstanding career development opportunities and exposure to multiple accounts
-   Weekends Off

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/D299F2537C/apply)

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