# WFM Real Time Analyst (Makati) | Onsite

> Tasq Staffing Solutions, Inc. · Makati City, Philippines · Full-time · Posted 2026-05-26

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Location:** Makati

**Work Setup:** Onsite

**Shift Schedule:** Night Shift

**Responsibilities:**

-   Monitor real-time data and daily operations to achieve performance goals.
-   Analyze live metrics to identify trends, challenges, and improvement opportunities.
-   Work with teams to adjust schedules and resources based on current data.
-   Prepare detailed performance and exception reports for management.
-   Support implementation of strategies to enhance service quality and operations.
-   Collaborate with stakeholders to promptly resolve operational issues.
-   Document activities accurately following company policies and procedures.

**Requirements:**

-   At least 12 months of experience in real-time analysis, workforce management, or operations monitoring, preferably in a call centre or customer service environment
-   Background in Business Management or Computer Science
-   Must be amenable to start ASAP
-   Strong analytical skills and expertise in Microsoft Excel and various data tools
-   Excellent communication and interpersonal skills
-   Ability to multitask and perform under pressure

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/DD99B33C1A/apply)

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