# Real Time Analyst - UK Financial Customer Service (Quezon City) | Onsite

> Tasq Staffing Solutions, Inc. · Quezon City, Philippines · Full-time · Posted 2026-06-11

**Workplace:** on_site

**Department:** Philippines - Corporate

## Description

**Start Date:** ASAP

**Type of Support:** Voice

**Work Arrangement:** 100% Onsite (Quezon City)

**Nature of the Account:** UK Financial Customer Service

**Shift Schedule | Restdays:** Shifting schedules, UK time

**Educational Requirement:**

-   Graduate of Bachelor's Degree

**Work Experience:**

-   At least 1 year of contact center experience with at least 1 year of Workforce Management experience
-   Recent UK or US banking experience, with any experience under the loan originating process, especially under motor financing is required
-   Strong analytical and problem-solving skills
-   Advanced proficiency in MS Excel (reporting, data analysis, formulas)
-   Experience with any workforce management software for scheduling, performance tracking, reporting
-   Strong numerical and data interpretation skills

**Key Roles and Responsibilities:**

-   **Intraday Management:** Monitor live call, chat, and email queues, balancing workloads and adjusting agent skills as traffic spikes or drops.
-   **Schedule Adherence:** Track whether agents are exactly on their scheduled activities (calls, breaks, or lunches) and flag any deviations.
-   **Reporting:** Generate live and end-of-day interval reports, shrinkage data, and root-cause analyses (RCA) on performance gaps.
-   **Incident Management:** Coordinate with operations and IT during system downtimes or emergencies to minimize impact on service levels.[](https://jobs.foundever.com/job/Cairo-Real-Time-Analyst-Cair/1343317900/)[](https://www.nice.com/glossary/what-is-real-time-adherence)

## Apply

[Apply at Tasq Staffing Solutions, Inc.](https://apply.workable.com/tasq-work/j/EC7980346C/apply)

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