# Senior BPMS / IBM BAW Support Engineer

> TAWANTECH · Riyadh, Saudi Arabia · Full-time · Posted 2026-08-06

**Workplace:** on_site

**Department:** IT

## Description

### Job Summary

We are seeking an experienced **Senior BPMS / IBM Business Automation Workflow (BAW) Support Engineer** to provide operational support for enterprise Business Process Management (BPMS) and workflow applications. The role is responsible for ensuring the availability, stability, and performance of mission-critical business process solutions built on **IBM Business Automation Workflow (BAW)** and **IBM WebSphere Application Server (WAS)**. As part of a **24x7 production support organization**, the engineer will lead production incident resolution, monitor application health, troubleshoot complex workflow issues, and collaborate with development, middleware, infrastructure, and business teams to ensure seamless business operations.

### Key Responsibilities

-   Provide Level 2/Level 3 production support for IBM BAW/BPMS applications.
-   Monitor and support IBM Business Automation Workflow (BAW) runtime environments and workflow services.
-   Lead troubleshooting and resolution of complex production incidents affecting business process applications.
-   Support Process Server, Process Center, and deployment environments.
-   Monitor workflow instances, business services, and application health to ensure maximum availability.
-   Analyze application logs, JVMs, thread dumps, heap dumps, and system metrics to diagnose and resolve production issues.
-   Perform Root Cause Analysis (RCA) and implement preventive measures to reduce recurring incidents.
-   Support application deployments, configuration changes, patches, and production releases.
-   Manage application server configurations, clusters, and deployments on IBM WebSphere Application Server (WAS).
-   Collaborate with Development, Middleware, Infrastructure, Database, and DevOps teams during major incidents and releases.
-   Perform production readiness reviews and post-deployment validation.
-   Develop and maintain operational documentation, runbooks, knowledge base articles, and support procedures.
-   Drive operational improvements through automation, monitoring enhancements, and proactive health checks.
-   Mentor junior engineers and provide technical leadership during critical production incidents.
-   Ensure compliance with SLAs, operational standards, security policies, and ITIL best practices.

## Requirements

### Required Technical Skills

### Technology Stack

-   IBM Business Automation Workflow (BAW)
-   IBM WebSphere Application Server (WAS)
-   Java Enterprise Applications
-   Application Administration

### Core Technical Competencies

-   IBM Business Automation Workflow (BAW) Administration
-   IBM BPM / BAW Runtime Support
-   Process Server & Process Center Administration
-   IBM WebSphere Application Server (WAS) Administration
-   Workflow and Business Process Monitoring
-   Production Troubleshooting & Root Cause Analysis
-   JVM Performance Analysis
-   Thread Dump & Heap Dump Analysis
-   Application Performance Monitoring
-   Log Analysis and Debugging
-   Linux Administration
-   SSL Certificate Management
-   Incident, Problem, and Change Management
-   DevOps and CI/CD support
-   Performance Tuning and Capacity Planning

### Hosting Environment

-   IBM z/Linux

### Preferred Experience

-   6–10+ years of experience in Application Production Support.
-   Minimum 4+ years supporting IBM Business Automation Workflow (BAW) or IBM BPM in enterprise production environments.
-   Strong hands-on experience administering IBM WebSphere Application Server (WAS).
-   Experience supporting mission-critical workflow and business process applications.
-   Experience troubleshooting clustered WebSphere environments and distributed enterprise applications.
-   Familiarity with enterprise monitoring tools such as Dynatrace, Splunk, AppDynamics, or equivalent.
-   Experience working within Agile, DevOps, and ITIL service management frameworks.
-   Banking or financial services experience is highly preferred.

## Apply

[Apply at TAWANTECH](https://apply.workable.com/tawantech/j/04C8B688C9/apply)

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