# Production Application Support - Saudi -

> TAWANTECH · Riyadh, Saudi Arabia · Full-time · Posted 2026-05-05

**Workplace:** on_site

**Department:** IT

## Description

We are looking for an experienced IT Production Support professional with a strong background in card transaction systems, reconciliation, clearing, and settlement. The ideal candidate should have extensive hands-on experience in troubleshooting and supporting critical applications, specifically related to card issuance and transaction authorization.

**Key Responsibilities:**

\* Provide support for production environments related to card transaction systems, ensuring minimal downtime and quick resolution of issues.

\* Troubleshoot and resolve complex technical problems within IST, CORTEX card issuance, transaction authorization, and settlement systems.

\* Work on reconciling and clearing transaction data to ensure accuracy and consistency across platforms.  Collaborate with internal teams and external vendors to ensure smooth operation of all card systems, including ATM switches and merchant settlement solutions.

\* Monitor and manage CORTEX and related card application performance, conducting necessary system health checks.

**Key Skills and Experience:**

1\. Reconciliation, Clearing, and Settlement.

2\. CORTEX Card Issuance and Transaction Authorization Architecture.

3\. Card Application Expertise.  
4\. Strong Technical Skills – Oracle PL/SQL.

5\. Knowledge of Card Schemes.

6\. Technical Skills:

\- Strong analytical and troubleshooting skills to diagnose and resolve production issues in a timely manner.

\- Ability to work in high-pressure situations and prioritize tasks effectively to meet SLA requirements.

\- Experience with system monitoring, log analysis, and incident management tools.

## Requirements

**Preferred Qualifications:**

\- Experience with production support in a financial or payments environment.

\- Familiarity with relevant security standards and best practices in the card payments industry.

\- Strong communication skills, both verbal and written, to effectively communicate with internal teams and external stakeholders.

**Education and Experience:**

\- Bachelor’s degree in Information Technology, Computer Science, or a related field.

\- 7 to 15 years of experience in production support or a similar role within the payments or financial services industry.

## Apply

[Apply at TAWANTECH](https://apply.workable.com/tawantech/j/24CEDCD3F6/apply)

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